Privacy Policy

At Certified Solutions, we understand the importance of protecting your privacy and the confidentiality of your personal information, particularly when it comes to sensitive medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, in compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect:
We may collect various types of personal information in order to effectively provide our services.   This may include but is not limited to:
- Personal identification information (e.g., name, address, contact details)
- Health information (e.g., medical history, treatment records)
- Financial information (e.g., insurance details, billing information)

2. How We Use Your Information:
We use the information we collect for legitimate business purposes, including:
- Contacting you regarding outstanding medical debts
- Verifying your identity and eligibility for collection services
- Processing payments and managing billing inquiries
- Complying with legal and regulatory requirements
- Improving our services and customer experience

3. Disclosure of Information:
We may disclose your personal information to third parties, only as necessary, under the following circumstances:
- To healthcare providers or entities involved in the treatment or billing of your medical services
- To insurance companies or other third-party payers for the purpose of claims processing and reimbursement
- To legal, regulatory, or government entities when required by applicable law or in response to a valid court order
- To our authorized service providers, who assist us in delivering our services and maintaining our operations

4. Information Security:
We take the security and confidentiality of your personal information seriously. We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. All information is stored in secured networks that are only accessible by authorized personnel. We utilize a variety of technical, physical, and administrative security measures to ensure the security of the information contained within our network. These measures include, but are not limited to, firewalls, encryption, and network access controls.

We continuously review and update our security practices to align with the latest industry standards and best practices. Our goal is to protect your information from unauthorized access, disclosure, alteration, or destruction.

5. Your Rights:
You have certain rights concerning your personal information, including the right to access, correct, or delete your information. If you have any questions or wish to exercise these rights, please contact our Privacy Officer using the contact information provided below.

6. Privacy Officer Contact Information:
If you have any questions or concerns regarding our Privacy Policy, or if you wish to exercise your rights under applicable laws, please contact our Privacy Officer at: Compliance@certified-solutions.com

Please note that this Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.